Emergency Call Taker & Dispatch Specialist

National Public Safety Careers; Alpine (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Alpine, CA. You will listen to callers, confirm locations, and document details to support dispatch and response teams. The role emphasizes accuracy, calm communication, and adherence to established procedures.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication skills. Training and certifications will be provided as required by the agency.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Customer service

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Alpine, CA. You will listen to callers, confirm locations, and document details to support dispatch and response teams. The role emphasizes accuracy, calm communication, and adherence to established procedures.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication skills. Training and certifications will be provided as required by the agency.