Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Eaton Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers represents a public safety agency seeking a 911 Call Taker in Eaton Rapids, Michigan. The role focuses on handling emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to support responders.

Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. A high school diploma or equivalent is commonly required, with training provided after hire.

Qualifications

• High school diploma or GED required; post-hire training and certifications provided.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are important.
• Customer service, dispatch exposure, or public safety experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

National Public Safety Careers represents a public safety agency seeking a 911 Call Taker in Eaton Rapids, Michigan. The role focuses on handling emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to support responders.

Candidates should have strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. A high school diploma or equivalent is commonly required, with training provided after hire.