Emergency Call Dispatcher (24/7)

Regional 911 Intake Solutions; Fox (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated Call Taker to answer emergency and nonemergency lines in Fox Valley, IL. You will verify locations, collect caller information, and determine urgency using standardized questions. Training leads to proficiency in call-processing systems.

Applicants should have a high school diploma or equivalent, strong listening and data-entry skills, and the ability to work rotating shifts, including nights and weekends. Benefits vary by appointment.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening skills and ability to follow structured procedures are essential.
• Good typing speed with accuracy and clear verbal communication are needed.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of the situation.

Skills

Active listening

Accurate typing

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated Call Taker to answer emergency and nonemergency lines in Fox Valley, IL. You will verify locations, collect caller information, and determine urgency using standardized questions. Training leads to proficiency in call-processing systems.

Applicants should have a high school diploma or equivalent, strong listening and data-entry skills, and the ability to work rotating shifts, including nights and weekends. Benefits vary by appointment.