Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Sloan Township (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Sloan, IA is seeking 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm the incident location, and enter details into dispatch software to support responders.

Applicants typically have a high school diploma; customer service or call-center experience helps, though some vacancies accept applicants without dispatch background. Training and background checks are required.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Clear communication

Typing speed

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Sloan, IA is seeking 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm the incident location, and enter details into dispatch software to support responders.

Applicants typically have a high school diploma; customer service or call-center experience helps, though some vacancies accept applicants without dispatch background. Training and background checks are required.