Emergency Call Taker — Critical Public Safety Operator

Public Safety Dispatch Network; Kenner (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Kenner, LA. Responsibilities include receiving emergency and nonemergency calls, confirming locations, and collecting caller information, then entering data into dispatch software for rapid response.

Training and certifications govern pre-arrival instructions and workflow. Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or dispatch experience may be helpful.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure compliance

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Kenner, LA. Responsibilities include receiving emergency and nonemergency calls, confirming locations, and collecting caller information, then entering data into dispatch software for rapid response.

Training and certifications govern pre-arrival instructions and workflow. Ideal candidates will have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.