911 Call Taker & Dispatcher (24/7)

National Public Safety Careers; Avella (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Avella, PA. The role involves answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch software.

Training and eligibility for certification are required. Responsibilities include guiding callers, following approved questions, and coordinating with dispatch to ensure timely response.

Qualifications

• A high school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Avella, PA. The role involves answering emergency and nonemergency lines, confirming incident details, and entering information into dispatch software.

Training and eligibility for certification are required. Responsibilities include guiding callers, following approved questions, and coordinating with dispatch to ensure timely response.