Emergency Call Taker & Dispatcher (24/7) - Frontline Impact

Public Safety Dispatch Network; Viola (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers in Viola, TN. The role involves answering emergency and nonemergency lines, verifying incident details, and entering data into dispatch software to coordinate rapid response.

Ideal applicants have strong listening and communication skills, the ability to follow fixed procedures, and a commitment to public safety. Training and certifications are required for pre-arrival instructions and ongoing performance evaluations.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural compliance

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network is hiring 911 Call Takers in Viola, TN. The role involves answering emergency and nonemergency lines, verifying incident details, and entering data into dispatch software to coordinate rapid response.

Ideal applicants have strong listening and communication skills, the ability to follow fixed procedures, and a commitment to public safety. Training and certifications are required for pre-arrival instructions and ongoing performance evaluations.