24/7 911 Call Taker — Calm, Precise Emergency Support

Public Safety Dispatch Network; Reagan (TN); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Reagan, TN seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document essential data for responders. Training and certification determine the scope of pre-arrival instructions and access to language resources.

Roles may involve rotating shifts, nights, weekends, and overtime as required by the agency. Candidates should possess a high school diploma and relevant customer service experience; dispatch experience is not always

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Reagan, TN seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document essential data for responders. Training and certification determine the scope of pre-arrival instructions and access to language resources.

Roles may involve rotating shifts, nights, weekends, and overtime as required by the agency. Candidates should possess a high school diploma and relevant customer service experience; dispatch experience is not always