911 Call Taker — Calm, Critical Emergency Support (Vilonia)

Public Safety Dispatch Network; Vilonia (AR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Public Safety Dispatch Network in Vilonia, AR is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. The role supports 24/7 operations and may involve rotating shifts, nights, weekends, and overtime.

Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience helpful; dispatch experience may not be required for some vacancies.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Vilonia, AR is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. The role supports 24/7 operations and may involve rotating shifts, nights, weekends, and overtime.

Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience helpful; dispatch experience may not be required for some vacancies.