911 Call Taker — 24/7 Emergency Dispatch Hero

Public Safety Dispatch Network; Drennen (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Drennen, WV is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and assist responders in coordinating rapid help.

Role may involve shift work and mandatory training; strong listening, typing and clear communication are essential. Join a responsive team dedicated to protecting the public.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Drennen, WV is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and assist responders in coordinating rapid help.

Role may involve shift work and mandatory training; strong listening, typing and clear communication are essential. Join a responsive team dedicated to protecting the public.