Emergency Call Taker — Start a Public Safety Career

Public Safety Dispatch Network; Hinton (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Hinton, WV is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, document information, and route details to dispatch teams.

The role may require rotating shifts, weekends, and overtime; a high school diploma or equivalent is commonly required, with strong listening, accurate typing, and clear verbal communication essential for success.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access resources when needed
• Provide approved pre-arrival instructions within training and certification

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hinton, WV is seeking 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, confirm locations, document information, and route details to dispatch teams.

The role may require rotating shifts, weekends, and overtime; a high school diploma or equivalent is commonly required, with strong listening, accurate typing, and clear verbal communication essential for success.