Emergency Call Taker & Dispatcher — 24/7 Critical Help

National Public Safety Careers; Errol (NH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Errol, NH. You will handle emergency calls, confirm locations, and document details for dispatch coordination. The role may involve rotating shifts, nights, weekends, holidays, and overtime depending on staffing needs.

Applicants typically need a high school diploma; prior customer service or dispatch experience is helpful. Training and required certifications will be provided to successful candidates.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call-center experience is helpful, though not always required.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with focused questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Structured questioning

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Errol, NH. You will handle emergency calls, confirm locations, and document details for dispatch coordination. The role may involve rotating shifts, nights, weekends, holidays, and overtime depending on staffing needs.

Applicants typically need a high school diploma; prior customer service or dispatch experience is helpful. Training and required certifications will be provided to successful candidates.