Emergency Call Taker – 24/7 Public Safety Support NH

National Public Safety Careers; Strafford (NH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Strafford, NH. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required to provide pre-arrival instructions and to ensure proper call handling. Successful candidates typically hold a high school diploma or equivalent, with helpful experience in customer service or public safety.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and following procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Customer service/public safety experience (helpful)

Strong listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedures

Assessments/minimum scores determined by agency

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker roles in Strafford, NH. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required to provide pre-arrival instructions and to ensure proper call handling. Successful candidates typically hold a high school diploma or equivalent, with helpful experience in customer service or public safety.