Emergency Call Taker & Dispatcher (24/7)

National Public Safety Careers; Mereta (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers in Mereta, TX seeks qualified 911 Call Taker candidates to join a public-safety communications team. You will answer emergency lines, collect caller data, confirm locations, and enter details into dispatch software, supporting rapid response while adhering to procedures and certifications.

The role requires a high school diploma or equivalent; prior customer service or public safety experience is a plus.

Qualifications

• High school diploma or recognized equivalent.
• Public safety or dispatch experience desirable but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing accuracy

Verbal communication

Listening skills

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Mereta, TX seeks qualified 911 Call Taker candidates to join a public-safety communications team. You will answer emergency lines, collect caller data, confirm locations, and enter details into dispatch software, supporting rapid response while adhering to procedures and certifications.

The role requires a high school diploma or equivalent; prior customer service or public safety experience is a plus.