911 Call Taker: Critical, Fast-Paced Emergency Dispatch

National Public Safety Careers; Texas; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance program

Job summary

National Public Safety Careers seeks qualified 911 Call Takers to respond to emergency and nonemergency calls in Meridian, TX. The role requires strong listening, accurate typing, and clear communication to verify locations and relay critical information to dispatch teams.

Candidates should be able to follow structured procedures, work rotating shifts as needed, and complete required background checks and training for certifications. Benefits are offered where applicable by the employer.

Qualifications

• Strong listening skills and ability to follow scripted questions
• Fast and accurate typing with good spelling and grammar
• Clear verbal communication for callers under pressure

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with focused questions and instructions
• Use language-access and accessibility resources when needed
• Provide approved pre-arrival instructions within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers to respond to emergency and nonemergency calls in Meridian, TX. The role requires strong listening, accurate typing, and clear communication to verify locations and relay critical information to dispatch teams.

Candidates should be able to follow structured procedures, work rotating shifts as needed, and complete required background checks and training for certifications. Benefits are offered where applicable by the employer.