Emergency 911 Call Taker – Join a Fast-Paced Dispatch Team

National Public Safety Careers; Mercedes (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Mercedes, TX. You will answer emergency calls, verify incident locations, gather caller information, and document details to support rapid response by dispatch personnel.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are required, and staff may work 24/7 shifts with overtime as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Experience in customer service or public safety helpful, but some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Mercedes, TX. You will answer emergency calls, verify incident locations, gather caller information, and document details to support rapid response by dispatch personnel.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are required, and staff may work 24/7 shifts with overtime as needed.