Emergency Communications Operator (911 Call Taker)

Public Safety Dispatch Network; Mertzon (TX); On-site; USD 42,000 - 54,000; Part time

Job summary

Public Safety Dispatch Network in Mertzon, TX seeks motivated individuals to become 911 Call Takers. You will answer emergency and nonemergency lines, verify locations and caller details, and document information for responders. Training and certification are required for authorized pre-arrival instructions.

The role may involve rotating shifts, nights, weekends, and overtime in a 24/7 environment. Applicants typically have a high school diploma, good listening skills, fast and accurate typing,

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and communication abilities are essential.
• Typing speed and accuracy important for call documentation.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Ask focused questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Use approved language-access resources when needed.
• Maintain caller privacy and confidentiality of incident information.

Skills

Listening

Typing

Verbal communication

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Mertzon, TX seeks motivated individuals to become 911 Call Takers. You will answer emergency and nonemergency lines, verify locations and caller details, and document information for responders. Training and certification are required for authorized pre-arrival instructions.

The role may involve rotating shifts, nights, weekends, and overtime in a 24/7 environment. Applicants typically have a high school diploma, good listening skills, fast and accurate typing,