Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Hicksville (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Hicksville, NY seeks a call taker/dispatcher to answer emergency and nonemergency lines, verify locations, and document incidents for rapid response. The role requires strong listening, typing, and communication skills and adherence to procedures.

Training will cover call-taking and certifications; overtime and rotating shifts are possible. You will work with approved protocols to ensure caller privacy and accurate data entry while coordinating with dispatch

Qualifications

• High school diploma or equivalent required; customer service or call-taking experience helpful but not always necessary.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential; candidates must follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hicksville, NY seeks a call taker/dispatcher to answer emergency and nonemergency lines, verify locations, and document incidents for rapid response. The role requires strong listening, typing, and communication skills and adherence to procedures.

Training will cover call-taking and certifications; overtime and rotating shifts are possible. You will work with approved protocols to ensure caller privacy and accurate data entry while coordinating with dispatch