911 Emergency Dispatcher: Help Save Lives with Precision

Public Safety Dispatch Network; Hempstead (TX); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Hempstead, TX seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations and callback information, and enter details into call-processing software.

Candidates should have a high school diploma, good listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks are required; shifts may include nights, weekends, holidays, and overtime.

Competenze

• Strong listening and comprehension skills to understand caller needs.
• Accurate typing and data entry into dispatch systems.
• Clear verbal communication and ability to guide callers.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Listening comprehension

Typing accuracy

Verbal communication

Attention to detail

Formazione

High School Diploma or GED

Strumenti

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network in Hempstead, TX seeks 911 Call Takers to answer emergency and nonemergency lines, confirm incident locations and callback information, and enter details into call-processing software.

Candidates should have a high school diploma, good listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and background checks are required; shifts may include nights, weekends, holidays, and overtime.