Emergency Call Taker – 24/7 Critical Dispatch

Public Safety Dispatch Network; Town of Highland (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Highland, NY. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Training and certifications are required to provide pre-arrival instructions and coordinate responses. Ideal candidates have strong listening, accurate typing, and clear verbal communication, with background checks and assessments conducted during hiring.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience is helpful.
• Ability to pass background checks and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Highland, NY. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering details into dispatch software.

Training and certifications are required to provide pre-arrival instructions and coordinate responses. Ideal candidates have strong listening, accurate typing, and clear verbal communication, with background checks and assessments conducted during hiring.