Emergency Call Taker – 24/7 Public Safety Support

Public Safety Dispatch Network; Town of Stillwater (NY); Sur place; USD 38 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Public Safety Dispatch Network in Stillwater, NY, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders. You will work with call-processing systems, follow scripted questions, and may rotate shifts.

A high school diploma and strong listening, typing, and communication skills are required; prior dispatch experience helps. Role involves maintaining caller privacy, working with headset equipment, and adapting to

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or dispatch experience helpful, but some vacancies accept applicants without dispatch experience.
• Strong listening and accurate typing skills; clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Procedural adherence

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Stillwater, NY, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document critical information for responders. You will work with call-processing systems, follow scripted questions, and may rotate shifts.

A high school diploma and strong listening, typing, and communication skills are required; prior dispatch experience helps. Role involves maintaining caller privacy, working with headset equipment, and adapting to