911 Call Taker — Make an Immediate Public Safety Impact

Public Safety Dispatch Network; Hensonville (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Hensonville, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm incident locations, collect caller information, and document details in dispatch software to guide responders.

These roles may require rotating shifts including nights and weekends. Training and certifications will be provided, and successful candidates must complete background checks and meet eligibility requirements.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.
• Some vacancies may require dispatch experience; others accept applicants without experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hensonville, NY seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm incident locations, collect caller information, and document details in dispatch software to guide responders.

These roles may require rotating shifts including nights and weekends. Training and certifications will be provided, and successful candidates must complete background checks and meet eligibility requirements.