911 Call Taker — 24/7 Emergency Communications Pro

Public Safety Dispatch Network; Merrick (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Merrick, NY to handle emergency and nonemergency lines with precision and calm. You will verify locations, collect caller information, follow scripted questions, and enter data into dispatch systems.

Training and certification are required, with potential shift work in a 24/7 operation. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication needed.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Merrick, NY to handle emergency and nonemergency lines with precision and calm. You will verify locations, collect caller information, follow scripted questions, and enter data into dispatch systems.

Training and certification are required, with potential shift work in a 24/7 operation. Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills.