Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Albertville (MN); In loco; USD 38.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Albertville, MN is seeking responsible, detail‑oriented 911 Call Takers to listen, ask targeted questions, verify incident details, and enter data into call-processing software. This role may involve rotating shifts, nights, weekends, and overtime as needed to cover a 24‑hour operation.

Successful applicants typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Competenze

• High school diploma or equivalent required or accepted.
• Experience in customer service or public safety helpful.
• Applicants may be considered without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and following procedures.

Mansioni

• Answer incoming emergency calls and handle nonemergency lines.
• Confirm incident location and caller callback information.
• Ask focused questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions only with training and certification.

Conoscenze

Listening comprehension

Typing speed

Verbal communication

Structured procedures

Customer service

Formazione

High School Diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network in Albertville, MN is seeking responsible, detail‑oriented 911 Call Takers to listen, ask targeted questions, verify incident details, and enter data into call-processing software. This role may involve rotating shifts, nights, weekends, and overtime as needed to cover a 24‑hour operation.

Successful applicants typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.