Public Safety 911 Call Taker (24/7 Rotating Shifts)

Public Safety Dispatch Network; Thief River Falls (MN); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Thief River Falls, MN seeks a 911 Call Taker to handle emergency and nonemergency lines, verify caller location, and document critical information for responders. You will follow established scripts, stay calm under pressure, and relay details to dispatch teams promptly.

Applicants with strong listening, typing speed, and clear verbal communication will thrive. Training leads to certifications and ongoing performance assessments, with shifts including nights and

Qualifikationen

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Strong listening, accurate typing, clear verbal communication essential.
• Ability to follow structured procedures during calls.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function promptly.
• Guide distressed callers with essential instructions within training.
• Use language-access resources when needed.
• Provide pre-arrival instructions only after training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Follow procedures

Ausbildung

High school diploma

Tools

Dispatch software

Call-processing software

Jobbeschreibung

Public Safety Dispatch Network in Thief River Falls, MN seeks a 911 Call Taker to handle emergency and nonemergency lines, verify caller location, and document critical information for responders. You will follow established scripts, stay calm under pressure, and relay details to dispatch teams promptly.

Applicants with strong listening, typing speed, and clear verbal communication will thrive. Training leads to certifications and ongoing performance assessments, with shifts including nights and