911 Call Taker & Dispatch Specialist (Rotating Shifts)

Public Safety Dispatch Network; Chilhowie (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel.

Role involves working with either combined or separate call-taking duties, training requirements, and potential shift work. Strong listening, typing, and clear communication are essential as you support critical public safety operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch personnel.

Role involves working with either combined or separate call-taking duties, training requirements, and potential shift work. Strong listening, typing, and clear communication are essential as you support critical public safety operations.