911 Call Taker: Emergency Communications Operator

Regional 911 Intake Solutions; Bismarck (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Bismarck, IL to handle emergency and nonemergency calls. You will confirm locations, obtain caller details, and document information using dispatch software, following established procedures.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication, with a willingness to complete required training and certifications to ensure caller safety and efficiency.

Qualifications

• High school diploma or recognized equivalent required.
• Prior customer service, telephone support, or public safety experience is helpful.
• Strong listening, typing accuracy, verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Bismarck, IL to handle emergency and nonemergency calls. You will confirm locations, obtain caller details, and document information using dispatch software, following established procedures.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication, with a willingness to complete required training and certifications to ensure caller safety and efficiency.