Emergency Call Taker — 24/7 Dispatch Specialist

National Public Safety Careers; London (OH); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in London, Ohio. You will answer emergency calls, verify location, collect caller information, and guide callers with approved questions.

Successful candidates will demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Prior dispatch experience is not always required, depending on the agency.

Qualifications

• High school diploma or recognized equivalent required.
• Past customer service, telephone support, or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening proficiency

Typing accuracy

Verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in London, Ohio. You will answer emergency calls, verify location, collect caller information, and guide callers with approved questions.

Successful candidates will demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Prior dispatch experience is not always required, depending on the agency.