Emergency Call Taker & Dispatch – 24/7 Shifts

Regional 911 Intake Solutions; South Hamilton (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks a meticulous 911 Call Taker to serve Hamilton's public-safety needs. You will handle emergency and nonemergency lines, verify locations, and document details for responders. Training precedes certification, with a focus on accurate data entry and clear communication.

Ideal candidates bring strong listening, typing, and following established procedures, plus the ability to adapt to rotating shifts and maintain caller privacy in high-stress situations.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Ability to follow structured dispatch procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Ask focused questions to identify nature and urgency.
• Enter accurate information into call-processing software.
• Forward incident data to the appropriate dispatch function.
• Provide guidance within training and certification limits.
• Use accessibility resources when needed and maintain privacy.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a meticulous 911 Call Taker to serve Hamilton's public-safety needs. You will handle emergency and nonemergency lines, verify locations, and document details for responders. Training precedes certification, with a focus on accurate data entry and clear communication.

Ideal candidates bring strong listening, typing, and following established procedures, plus the ability to adapt to rotating shifts and maintain caller privacy in high-stress situations.