Emergency Call Taker — Critical Public Safety Support

National Public Safety Careers; Ontario (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for a position in Guasti, CA. Responsibilities include handling emergency and nonemergency calls, verifying locations and caller details, and entering data into dispatch systems.

Training and certifications are part of the development path, with shift patterns that may include nonstandard hours. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful, though some vacancies may hire

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers for a position in Guasti, CA. Responsibilities include handling emergency and nonemergency calls, verifying locations and caller details, and entering data into dispatch systems.

Training and certifications are part of the development path, with shift patterns that may include nonstandard hours. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful, though some vacancies may hire