911 Call Taker: Critical Public Safety Support (24/7)

National Public Safety Careers; Yucaipa (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates in Yucaipa, CA for 911 call taker opportunities. The role involves taking emergency calls, verifying locations, and documenting incident details, with shifts that may include nights and weekends.

Ideal applicants have strong listening and communication abilities, basic computer skills, and a willingness to complete call-taking training and certifications. Availability and schedule vary by agency.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service experience helpful but not required; dispatcher roles vary by agency.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures are essential.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Listening

Education

High School Diploma

Job description

National Public Safety Careers is seeking qualified candidates in Yucaipa, CA for 911 call taker opportunities. The role involves taking emergency calls, verifying locations, and documenting incident details, with shifts that may include nights and weekends.

Ideal applicants have strong listening and communication abilities, basic computer skills, and a willingness to complete call-taking training and certifications. Availability and schedule vary by agency.