Emergency Call Taker - 24/7 Critical Response

National Public Safety Careers; Louisville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Louisville to serve as the first point of contact for emergencies. You will ask targeted questions, confirm locations, and document details for dispatch coordination, ensuring accurate information flows to responders.

Roles may involve rotating shifts, including nights, weekends, and overtime. Training, background checks, and required certifications are part of the hiring process to prepare you for critical communications work.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Candidates must follow structured procedures with clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Louisville to serve as the first point of contact for emergencies. You will ask targeted questions, confirm locations, and document details for dispatch coordination, ensuring accurate information flows to responders.

Roles may involve rotating shifts, including nights, weekends, and overtime. Training, background checks, and required certifications are part of the hiring process to prepare you for critical communications work.