Emergency Call Taker: Make an Impact in Public Safety

Public Safety Dispatch Network; Bentley (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bentley, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document details for dispatch staff. Training and certifications determine pre-arrival guidance and workflow.

Ideal candidates demonstrate listening accuracy, clear verbal communication, and the ability to follow structured procedures under pressure. Positions may require shift work and on-site presence.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and perform well under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bentley, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify caller information, and document details for dispatch staff. Training and certifications determine pre-arrival guidance and workflow.

Ideal candidates demonstrate listening accuracy, clear verbal communication, and the ability to follow structured procedures under pressure. Positions may require shift work and on-site presence.