Emergency Call Taker — Critical Public Safety Operator

Public Safety Dispatch Network; Bridgeport (Montgomery County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Bridgeport, PA is seeking 911 Call Takers to listen to callers, ask focused questions, confirm incident details, and document information for responders.

Roles may include rotating shifts and on-call hours. Prior customer service helps, but training and certifications enable entry. Work involves headset use, accurate typing, and maintaining caller privacy.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful but not required.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the dispatch function.
• Provide authorized pre-arrival instructions only after training.

Skills

Listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Bridgeport, PA is seeking 911 Call Takers to listen to callers, ask focused questions, confirm incident details, and document information for responders.

Roles may include rotating shifts and on-call hours. Prior customer service helps, but training and certifications enable entry. Work involves headset use, accurate typing, and maintaining caller privacy.