911 Call Taker - Start a Critical Public Safety Career

Public Safety Dispatch Network; Bridgeport (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Bridgeport, CT is seeking 911 Call Takers to handle emergency and nonemergency calls while documenting critical details for dispatch teams. You will confirm locations, gather caller information, and follow scripted questions to determine urgency and action steps.

The role emphasizes accuracy, composure, and clear verbal communication as you support responders and protect caller privacy. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent is required.
• Customer service or dispatch experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Bridgeport, CT is seeking 911 Call Takers to handle emergency and nonemergency calls while documenting critical details for dispatch teams. You will confirm locations, gather caller information, and follow scripted questions to determine urgency and action steps.

The role emphasizes accuracy, composure, and clear verbal communication as you support responders and protect caller privacy. Training and certifications will be provided.