911 Call Taker — Begin a Critical Emergency Career

Public Safety Dispatch Network; Hartstown (PA); Presencial; USD 32 000 - 60 000; Tempo integral

Resumo da oferta

Public Safety Dispatch Network in Hartstown, PA is seeking 911 Call Takers who are the first point of contact for emergency calls, asking focused questions, confirming locations, and documenting information for responders.

This role may require rotating shifts, nights, weekends, and overtime. Training and certifications are required to protect caller privacy and ensure accurate incident processing.

Qualificações

• High school diploma or equivalent required.
• Customer service or call center experience may be helpful, dispatch experience not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network in Hartstown, PA is seeking 911 Call Takers who are the first point of contact for emergency calls, asking focused questions, confirming locations, and documenting information for responders.

This role may require rotating shifts, nights, weekends, and overtime. Training and certifications are required to protect caller privacy and ensure accurate incident processing.