911 Call Taker — Essential Public Safety Support

Public Safety Dispatch Network; Lake Carmel (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Kent, PA seeks 911 Call Takers to quickly assess emergencies, obtain essential information, and document details for dispatch teams. Training and certification ensure proper pre-arrival guidance and caller privacy.

These roles may involve rotating shifts and 24-hour coverage to support public safety, with emphasis on clear communication and precise data entry during high-stress calls.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful; dispatch experience not required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Kent, PA seeks 911 Call Takers to quickly assess emergencies, obtain essential information, and document details for dispatch teams. Training and certification ensure proper pre-arrival guidance and caller privacy.

These roles may involve rotating shifts and 24-hour coverage to support public safety, with emphasis on clear communication and precise data entry during high-stress calls.