911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Tabor (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mount Tabor, NJ seeks dedicated 911 Call Takers to interview callers, verify locations, document details, and coordinate with dispatch teams. This on-site position requires composure, accurate data entry, and the ability to follow structured procedures under pressure.

Responsibilities include handling emergency and non-emergency lines, upholding caller privacy, and completing required background checks and training to obtain applicable certifications.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience helpful, but not required.
• Strong listening, typing accuracy, and clear communication essential.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Mount Tabor, NJ seeks dedicated 911 Call Takers to interview callers, verify locations, document details, and coordinate with dispatch teams. This on-site position requires composure, accurate data entry, and the ability to follow structured procedures under pressure.

Responsibilities include handling emergency and non-emergency lines, upholding caller privacy, and completing required background checks and training to obtain applicable certifications.