Emergency 911 Call Taker - Fast-Paced Public Safety

Regional 911 Intake Solutions; New Hope (Bucks County); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions seeks skilled 911 Call Takers in Hope, NJ. Call Takers are first responders who ask targeted questions, confirm locations, and document details for responders, providing critical information for dispatch.

Responsibilities include answering calls, verifying incident location, using approved questions to gauge urgency, entering data into systems, and assisting callers with pre-arrival instructions within proper training.

Formación

• High school diploma or equivalent commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication essential.
• Assessments and minimum scores are set by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening comprehension

Typing accuracy

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions seeks skilled 911 Call Takers in Hope, NJ. Call Takers are first responders who ask targeted questions, confirm locations, and document details for responders, providing critical information for dispatch.

Responsibilities include answering calls, verifying incident location, using approved questions to gauge urgency, entering data into systems, and assisting callers with pre-arrival instructions within proper training.