911 Call Taker — Critical Dispatch & Support

National Public Safety Careers; Plymouth Center (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a dedicated call-taker to handle emergency and nonemergency lines from Plymouth, OH. You will verify caller information, gather incident details, and document data in dispatch systems during critical moments.

The ideal candidate has strong listening skills, precise typing, and clear verbal communication, with training and certifications pursued as required by the agency. Training emphasizes privacy and protocol adherence.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication with ability to follow structured procedures.
• Dispatch or call-taking experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Call-taking

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks a dedicated call-taker to handle emergency and nonemergency lines from Plymouth, OH. You will verify caller information, gather incident details, and document data in dispatch systems during critical moments.

The ideal candidate has strong listening skills, precise typing, and clear verbal communication, with training and certifications pursued as required by the agency. Training emphasizes privacy and protocol adherence.