911 Call Taker: Critical Emergency Communications

National Public Safety Careers; Longmeadow (MA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers in Longmeadow, MA. This role involves handling emergency and nonemergency calls, verifying locations, and documenting vital information for responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some vacancies accept applicants without prior dispatch experience; training and certification are provided.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing

Verbal communication

Follow procedures

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers in Longmeadow, MA. This role involves handling emergency and nonemergency calls, verifying locations, and documenting vital information for responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some vacancies accept applicants without prior dispatch experience; training and certification are provided.