911 Call Taker: Launch Your Public Safety Career

Regional 911 Intake Solutions; Middlefield (CT); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified individuals in Middlefield, CT to serve as 911 Call Takers. The role involves handling emergency and nonemergency calls, confirming locations, collecting essential data, and relaying information to dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are required to ensure caller privacy and safety.

Qualifikationen

• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and maintain composure under pressure.
• Experience in customer service or public safety is helpful but not required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Accurate typing

Verbal communication

Procedural following

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified individuals in Middlefield, CT to serve as 911 Call Takers. The role involves handling emergency and nonemergency calls, confirming locations, collecting essential data, and relaying information to dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certifications, and background checks are required to ensure caller privacy and safety.