Emergency Call Taker (24/7 Shifts)

Public Safety Dispatch Network; Sharon (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Sharon, CT. Responsibilities include answering emergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform pre-arrival instructions and coordinate responses effectively.

Candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Some vacancies may require background checks and adherence to procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and retain information.
• Candidate may have customer service or dispatch exposure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Ask focused questions to identify urgency and type of incident.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Sharon, CT. Responsibilities include answering emergency lines, confirming locations, and entering data into dispatch software. Training and certifications are required to perform pre-arrival instructions and coordinate responses effectively.

Candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Some vacancies may require background checks and adherence to procedures.