Emergency Call Taker: Critical Dispatch Support

Regional 911 Intake Solutions; Green Valley Lake (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities in Green Valley Lake, CA. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

You will work within structured procedures and access necessary language and accessibility resources. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities in Green Valley Lake, CA. This role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

You will work within structured procedures and access necessary language and accessibility resources. Successful candidates typically have a high school diploma and strong listening, typing, and communication skills.