Emergency Call Taker - 24/7 Dispatch

Regional 911 Intake Solutions; Littlerock (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions in Littlerock, CA is seeking dedicated 911 Call Takers to field emergency calls, verify locations, and document details for responders. This role may involve rotating shifts, including nights and weekends, with training and certification provided.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful. The position emphasizes clear communication, accurate typing, and following structured procedures

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies accept applicants without dispatch experience.
• Strong listening, typing, and communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into dispatch software and forward to the appropriate team.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Littlerock, CA is seeking dedicated 911 Call Takers to field emergency calls, verify locations, and document details for responders. This role may involve rotating shifts, including nights and weekends, with training and certification provided.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience is helpful. The position emphasizes clear communication, accurate typing, and following structured procedures