Emergency Call Taker — 24/7 Frontline Public Safety

Regional 911 Intake Solutions; Coachella (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Coachella, CA seeks qualified candidates to join the 911 Call Taker team. You will handle emergency and nonemergency lines, verify locations, and document details for dispatchers to coordinate response.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience, with training and certification provided.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience is helpful, though vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Coachella, CA seeks qualified candidates to join the 911 Call Taker team. You will handle emergency and nonemergency lines, verify locations, and document details for dispatchers to coordinate response.

Applicants typically need a high school diploma; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch experience, with training and certification provided.