911 Call Taker: Frontline Emergency Dispatcher (24/7)

Regional 911 Intake Solutions; Landers (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Landers, California seeks qualified individuals to join as 911 Call Takers. Responsibilities include handling emergency and nonemergency lines, verifying locations and caller information, and documenting details into dispatch software.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience. Training and certification are required for full performance in this role.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Landers, California seeks qualified individuals to join as 911 Call Takers. Responsibilities include handling emergency and nonemergency lines, verifying locations and caller information, and documenting details into dispatch software.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience. Training and certification are required for full performance in this role.