911 Dispatch Specialist — Critical Emergency Intake

Public Safety Dispatch Network; Northport (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Northport, WA is seeking 911 Call Takers who will be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and support dispatch personnel to coordinate responses.

Applicants typically need a high school diploma or equivalent; customer service or public safety experience is helpful though not always required. Training, certifications, and rotating shifts may apply.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Northport, WA is seeking 911 Call Takers who will be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and support dispatch personnel to coordinate responses.

Applicants typically need a high school diploma or equivalent; customer service or public safety experience is helpful though not always required. Training, certifications, and rotating shifts may apply.