911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Nulato (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Nulato invites applicants for 911 Call Taker opportunities. Call Takers interview callers, confirm locations, document details, and route information to appropriate dispatchers to coordinate emergency responses.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Shift work is common, including nights and weekends, with required background checks and training.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma

Job description

Public Safety Dispatch Network in Nulato invites applicants for 911 Call Taker opportunities. Call Takers interview callers, confirm locations, document details, and route information to appropriate dispatchers to coordinate emergency responses.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Shift work is common, including nights and weekends, with required background checks and training.