Emergency Call Taker – Critical Communications Pro

National Public Safety Careers; Kents Store (VA); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Kents Store, VA. Duties include handling emergency and nonemergency calls, verifying locations, and relaying information to dispatchers. Strong listening and accurate typing are essential, with training for call-taking and certifications.

Minimum education is a high school diploma or equivalent; prior dispatch experience is helpful but not always required. Benefits vary by employer and appointment type.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide authorized pre-arrival instructions within training.
• Use language-access resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Kents Store, VA. Duties include handling emergency and nonemergency calls, verifying locations, and relaying information to dispatchers. Strong listening and accurate typing are essential, with training for call-taking and certifications.

Minimum education is a high school diploma or equivalent; prior dispatch experience is helpful but not always required. Benefits vary by employer and appointment type.